Frequently Asked Questions

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Frequently Asked Questions

Have a question? Check out our FAQ below. If you don't find the answer you're looking for, please call our friendly team on 0845 659 0011.

Paul Mitchell® products can be purchased at professional salons, Paul Mitchell Schools and through authorized online distributors. To search for a salon or school location near you, click here

Our products are only guaranteed when purchased within the professional beauty salon industry. When you see Paul Mitchell® products in chemists, supermarkets and other mass retailers and e-tailers, we can’t guarantee they’re the real deal. They may be old, stolen, counterfeit, diverted or tampered with. You can help us keep our products where they belong by calling our friendly team on 0845 659 0011 to report diversion. For more information, click here.

Because we believe a professional recommendation from a hair stylist is the best advice you can get, we only allow our approved stockist salons to sell our products online.  This way you are able to receive advice from the stylists in the salon, and make purchases online – the best of both worlds!

Please contact the online retailer from whom you purchased your products.

Paul Mitchell® Pro Tools™ and Neuro® warranties are handled directly by the distributor, Salon Success Limited. Please call our friendly team on 0845 659 0011 for further information.

If you purchased the product in a salon, please call our friendly team on 0845 659 0011 for assistance.

Please contact our friendly New Business team on 0845 659 0011 or email

Yes, as a Paul Mitchell® stylist, you can access the PM Stylist Club for special offers on Paul Mitchell® tools and accessories. Please contact our friendly team on 0845 659 0011 for your code to register.

When you become a Paul Mitchell® stockist, your salon details are automatically added to the salon locator. The results are ranked by distance, with priority being given to the salons closest to the location searched.

To learn more about becoming a Paul Mitchell® Signature Salon, please contact our friendly team on 0845 659 0011.

No, Paul Mitchell® does not own or operate any salons. Paul Mitchell® Signature Salons and any other salons that carry our products are all independently owned and operated.

Please contact the Paul Mitchell® PR team on to submit your donation request, making sure to include information about your non-profit organisation and the charitable event. We cannot guarantee support for every individual request, but we will always do what we can to help.

To request a list of ingredients for any Paul Mitchell® product, please contact our friendly team on

Yes, Paul Mitchell® offers many gluten-free options! When applicable, you will find this information indicated on the details tab of our product pages. To request a complete list of gluten-free products, please contact our friendly team on

We're proud to say that none of our products are tested on animals! In fact, we were the first professional beauty company to announce that we don’t conduct or endorse animal testing. To learn more about how we take care of our furry friends, click here.

We attend and host events all over the country and are always in need of hair models! To find model call info for upcoming events in your area, click here, or submit a recent photo, with your contact details and hair cut and colour limitations to

Enlisting the help of a Paul Mitchell professional is the best way to determine which products are best for your hair. Visit your local salon for recommendations. 

Unfortunately, we are unable to offer free samples. If you’re interested in trying our products, please visit a salon near you.