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Please read these terms and conditions carefully before using this Salon Success ("we" or "us") website. By using the Salon Success website you are agreeing to be bound by these terms and conditions. These terms and conditions do not affect your statutory rights.

Please make sure that you have read and understood our Privacy Policy which explains how we use, process and protect any information you provide to us.

1a. Personal Information
Personal information collected for purposes of this Privacy Policy, "personal information" means any information by which you can be personally identified, and includes your name, address, telephone number, e-mail address, account number and similar information. Salon Success Ltd. generally collects personal information only when you voluntarily submit such personal information to us, for example by submitting a comment or inquiry or completing a registration form.

1b. Use and Retention of Personal Information
It is Salon Success Ltd’s policy to maintain all personal information as confidential and to use such personal information only for the following purposes:
For the specific purpose for which it was volunteered (for example to submit a comment, receive account information, purchase products, apply for employment, enter a promotion or competition, etc.); to track our visitors' use of the Sites for internal market research and to notify our visitors of updates to the Site or promotional product opportunities. From time to time we may send you information relating to products, offers or competitions offered by us where we have your consent. We will not pass on any Personally Identifiable Information we collect (including your email address) to third parties unless we have your consent. You may unsubscribe to receive communications from third parties or us at any time. It is Salon Success Ltd’s policy to keep personal information only for so long as needed for such purposes. Salon Success Ltd does not sell, rent or otherwise distribute to third parties personal information about visitors to the Site, except as needed for Salon Success Ltd to provide the services for which such information was volunteered. However, the Site contains links to sites controlled by, and pages maintained by, independent third parties. Salon Success Ltd does not control use of information provided to such third parties. If you access other sites using the links provided, the operators of these sites may collect information from you which will then be used by them in accordance with their privacy policy, which may differ from ours. Authorized third parties may need access to some of your personal information to provide the services for which you provided such information. It is Salon Success Ltd’s policy to provide to third parties only that amount of personal information that they require to complete the requested service or transaction. Given the global nature of the Internet, using the Internet to collect and process Personal Data usually involves the transmission of data on an international basis. By browsing the Site and communicating electronically with us, you agree that we may export Personal Data to one or more of our offices in other countries and process it there in accordance with this policy. Although data may be held in countries that do not have strict data privacy laws, we do take steps to maintain the privacy and security of your Personal Data.

1c. Protection of Children's Privacy
Salon Success Ltd does not knowingly collect personal information from children. If Salon Success Ltd becomes aware that it has inadvertently gathered personal information from a child, we will delete that information from our system.

1d. Access Rights
You have a right to review personal information about you that is held by Salon Success Ltd. To obtain a copy of your personal information, or to request deletion of all personal information about you in Salon Success Ltd’s possession e-mail us.

1e. Cookies
A "cookie" is a small piece of information sent by a web server to a web browser that enables the server to collect information back from the browser. We use "cookies" to identify you when you visit the Site (our server recognizes information regarding your domain name or access provider and e-mail address) to understand how you and other visitors use the Site so that we can serve you better. Most Web browsers automatically accept cookies but you can usually change your browser to prevent this.

2. Intellectual Property
The entire content of this website including but not limited to images, illustrations, designs, icons, photographs and written materials is subject to copyright, trademarks and other intellectual property rights and is owned or controlled or licensed to Salon Success Ltd.

 You may only download or copy the materials on the website for the use as which they are intended, but you are not entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such materials.

3. Linking to our site
You may link to our page home. Provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. Where relevant, the website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy. If you wish to make any use of material on our site other than set out above, please address your request to

4. Links from our site
The Salon Success website may include links to other third party websites or material which are beyond our control. When you activate any of these, you will leave the Salon Success website. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

5. Viruses, hacking and other Offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

6. Prices
It is our intention to keep our website up to date and error free. Prices may change over time and there may be occasions when prices are incorrect and differ from your previous booking(s). Correct prices will be invoiced to you at the prices on the date when you placed your order, and that was confirmed via email. All prices exclude VAT. Promotions and prices you see in this website are not available at stockists salons and vice versa.

7. Availability
All events are subject to limited number of places.This website booking function is directed only at Paul Mitchell® salon stockists and stylists accessing the website in the United Kingdom.

8. Bookings and Acceptance
All bookings will be subject to our acceptance of the booking. You consent to us notifying you via your email address provided on registration about your booking. When you submit your booking you will receive an automatic return email notifying you that we are processing your booking. Please notify us immediately via telephone by calling 0845 659 0011, or via email on if your booking is incorrect or if you wish to cancel your booking.

9. Payment
You can pay by Mastercard, Visa Credit card or debit card. We are sorry we cannot at this present time accept American Express. Our liability to you will not exceed the total price charged for your order.

10. Cancellations
We would like you to be happy with your purchase, however if you are dissatisfied:
You have the right to cancel your booking by contacting Club Services on 0845 659 0011 to specify what you wish to amend or cancel. We will refund you within 30 days of your notice of cancellation.  We will not refund you if you cancel your event within 2 weeks prior to the event date or fail to attend. If an event is cancelled by Salon Success Ltd. you will be subject to a full refund of the event ticket price.

11. Our Right to Cancel
Where prices are incorrect due to a typographical error in the pricing information we reserve the right to cancel your booking. We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause which is beyond our reasonable control. We will notify you by email and will replace or refund any monies paid within 30 days of your order.

12. Liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: · All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. · Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: a. loss of income or revenue; b. loss of business; c. loss of profits or contracts; d. loss of anticipated savings; e. loss of data; f. loss of goodwill; g. wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

13. General
We reserve the right to amend these terms and conditions from time to time by amending this page. You are expected to check this page from time to time to take notice of the changes we made, as they are binding on you. We may transfer or assign our rights and liabilities referred to in these terms and conditions. You may not transfer any rights or liabilities arising out of your use of this website.

A person who is not party to these terms and conditions shall have no right to enforce any term under the Contracts (Right of Third Parties) Act 1999.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Where there is a dispute, you agree the dispute will be settled in the exclusive jurisdiction of the English courts.

14. Customer Services
Any notice, enquires or complaints should be made via email to Salon Success website is a website generated by Salon Success Ltd. Trading address: Unit 1-2 Millennium Point, Broadfields, Aylesbury, Buckinghamshire HP19 8YH.

We are registered in England and Wales and have our registered of at Inspired Easthampstead Road BRACKNELL RG12 1YQ, Registered Number: 1963398.